2 betPrivacy Policy

What We Collect on 2 bet

We collect your email address, password, full name, date of birth, national identification number, phone number, and residential address when you open an account. These details are required for Know Your Customer (KYC) verification and comply with gaming regulations in supported jurisdictions.

When you deposit funds, we record the payment method you choose—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). We do not store full payment card details; our payment processors handle sensitive card information according to PCI-DSS standards.

We log your login history, IP address, device type, and browser fingerprint to detect unauthorized access and prevent account takeover. We also record your betting history, withdrawals, and support interactions to maintain transaction records and improve customer service.

How We Use Your Data

Our 2 bet platform uses your data to process transactions, calculate winnings, manage your account balance, and send you transaction confirmations and account statements. We also use your email and phone number to notify you of account changes, password resets, and security alerts.

We analyse gameplay patterns, deposit frequency, and withdrawal requests to detect fraud, money laundering, or terms-of-service violations. We may flag unusual activity—such as rapid deposits followed by immediate withdrawal requests or large transactions from new accounts—for manual review.

We retain betting history for audit purposes and to settle disputes. We keep account records for seven years after closure to comply with financial regulations and tax obligations.

Third-Party Processors

We at 2 bet work with payment processors, identity verification vendors, and hosting providers to deliver our service. These processors may be located outside Indonesia. Your data may transit through servers in Singapore, the Philippines, or other jurisdictions as part of routine processing.

Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) receive your name, phone, account number, and transaction amount to complete deposits and withdrawals. Each processor maintains its own privacy policy; we recommend you review them.

We use an identity verification vendor to cross-check your national ID, date of birth, and photo against government databases. This vendor may retain a copy of your identification document for up to 90 days to detect duplicate accounts.

Your Rights

• Right to access: You can request a copy of all personal data we hold about you. Email [email protected] with your account email and a copy of your ID.
• Right to correct: If your name, address, or phone is incorrect, log into your account and update it in the Settings section, or contact support.
• Right to delete: You may request deletion of your account and associated data by submitting a written request. We will retain transaction records and identification documents only as required by law.
• Right to object: You may object to automated fraud detection; however, this may prevent us from processing your withdrawals or deposits until manual review is complete.

We will respond to access and deletion requests within 14 business days. Some data cannot be deleted if we are required to retain it under gaming, tax, or anti-money-laundering regulations.

Security and Two-Factor Authentication

We store passwords using bcrypt hashing and do not retain plaintext passwords. Your account on 2 bet is protected by SSL/TLS encryption during login and all transactions.

We strongly recommend enabling two-factor authentication (2FA) via email or SMS. When 2FA is active, you must enter a one-time code sent to your registered phone or email before logging in from a new device. We do not force 2FA, but it significantly reduces account takeover risk.

If you forget your password, we send a password-reset link to your registered email. The link expires after two hours. You will be asked to answer a security question and verify your phone number before creating a new password.

Cookies and Tracking

Our 2 bet site uses session cookies to keep you logged in and to remember your language preference. Cookies expire after 30 days of inactivity. We do not use cookies to track you across third-party websites.

We use Google Analytics to measure traffic, page views, and user behaviour in aggregate. Google Analytics does not identify you personally; it reports only that "a user visited the page" or "a user clicked this button". You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Contact 2 bet

If you have questions about our privacy practices, wish to request your data, or suspect a breach, contact our data protection team at [email protected] or [email protected].

We monitor email during business hours (Monday–Friday, 09:00–18:00 Jakarta time) and respond within two business days. For urgent security concerns, include "URGENT" in the subject line.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited.